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Membership FAQ’s

View our Membership FAQs below

Payments are automatically collected on the 15th of each month. We offer 2 direct debit collection dates, either the 1st or the 15th of the month.  If you wish to change your collection date, please ask for details at your local centre. The membership billing cycle is the first to last day of the month – this applies to either of the collection dates.

We do not offer payment holidays. Suspensions are granted for health grounds only and must be supported by official medical documentation. Exceptions may be considered at Membership Manager’s discretion under extenuating circumstances

Cancellations must be received in writing (email, online form, letter or paper form).  We operate a minimum one month notice policy – all cancellations must be received by the last day of the month prior to cancellation, or a further month’s subscriptions will be collected.  All memberships will run to the last day of the month of the notice period.

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