Bookings & Payment Terms
- Members can book by telephone, online or via the LED mobile App for various activities, classes and courses including racquet sports.
- It is advisable to book these activities prior to arriving to secure your place. You can register and book online at www.ledbookings.co.uk or by downloading the LED Leisure app.
- Depending on your type of membership, some activities will be included and be free of charge (“Included Activities”) and some will not be included and will be chargeable (“Non-Included Activities”).
- Bookings are not transferable between customers.
- Customers must check in on arrival for an activity with a member of our team, or via the kiosk, fast track, or iPad (where available).
The following booking and payment rules apply (for all bookings by all customers):
For All Customer Bookings
- We recommend that you arrive at least 10 minutes before the start of your booked activity. If you arrive late, LED reserves the right to refuse you access depending on the activity booked and any relevant health & safety considerations.
- All bookings for activities NOT included in your membership option must be paid for at the time of booking (the “Activity Fee”).
- The Activity Fee is non-refundable if you fail to show up for your activity or within 4 hours of the activity commencing. Bookings may be transferred to another activity (of the same value) if more than 4 hours’ notice is given prior to the activity taking place.
Advance Booking Periods
- Members may book included activities 8 days in advance
- Pay as you go members may book 7 days in advance (full payment is required at the time of booking)
Cancellation
To cancel a booking we recommend that you use the LED Leisure app or go online via www.ledbookings.co.uk. If you are unable to cancel by either of these methods, you may cancel your booking by calling your local Leisure Centre or Swimming Pool between 8am-8pm Monday to Friday, 8am-1pm Saturday & Sunday.
The following booking cancellation terms apply to all bookings:
Summary of Booking and Cancellation Periods
| Time Cancellation made | Included activity (members) | Pay as you go activity | |
|---|---|---|---|
| More than 4 hours | Early Cancellation - cancellation made 4 hours or more before the activity start time | Thanks for giving us notice | Refund due or activity transfer available |
| Less than 4 hours | Late Cancellation (within 4 hours of class) | Strike Added | No refund No transfer of activity |
| No Show | Booked activity not cancelled, attended or registered | Strike Added | No refund No transfer of activity |
Dishounoured Bookings
- A ‘strike’ will be added to customer accounts if booking cancellation periods are not met
- A maximum of 1 strike will be added for an individual activity
- Strikes are automatically added for non-attendance and late cancellation
- Any ‘Late Cancellation’ and ‘No Show’ strikes will be noted on members records, customers will be informed by email. 3 strikes or more in a calendar month will lead to booking privileges being suspended for 2 weeks at the start of the following month, with access to online and LED app bookings suspended. Only booking on the day by telephone or in person will be possible during this period
- Members may avoid the suspension of booking privileges by paying a £12.50 administration fee.
We advise that customers ensure we have an up-to-date email address so that we can communicate any essential information.
All customer bookings are dependent on adherence to LED’s Health Commitment Statement.