đź”’ Important Changes to Your Online Account Login
To improve the security of member accounts, we’re updating the way you sign in to the LED Leisure app and online booking system.
Previously, members could log in using their Card ID and PIN. As part of this upgrade, all members will now sign in using their registered email address and a secure password instead.
This change helps better protect your personal information and brings our login process in line with modern security standards.
What Do I Need to Do?
This is a mandatory change for all members who use the LED Leisure app or book activities online.
You will receive a separate email containing a secure link to reset your password.
When signing in after the change, please use your registered email address rather than your Card ID.
Have More Than One Account Using the Same Email Address?
If you have multiple accounts registered under the same email address, you can continue to access them all.
Each account will have its own password, and during the password reset process you will be asked to select which account you would like to reset before creating a new password.
Creating a Strong Password
When setting your new password, it must include:
- A minimum of 8 characters
- At least one uppercase letter (A–Z)
- At least one lowercase letter (a–z)
- At least one number (0–9)
- At least one special character from the following list:
- ! @ # $ % ^ * ( ) _ + = –
Haven’t Received Your Password Reset Email?
Please check your junk or spam folder before contacting us.
If you still need assistance, please contact our Customer Engagement Team on 0800 228 9076, and we’ll be happy to help.
Thank you for your continued membership with LED Community Leisure.
Frequently Asked Questions
I haven’t received my password reset email. What should I do?
First, check your junk or spam folder. If you still can’t find the email, please contact our team for assistance.
Some older email providers (such as AOL, Blueyonder and Freeserve) may experience delays in receiving password reset emails. If possible, we recommend using a modern email provider such as Gmail, Outlook.com or iCloud.
My password reset link says “Invalid Link”. Why?
For security reasons, password reset links expire after 15 minutes.
If your link has expired, simply request a new password reset email and use the link as soon as it arrives.
I’m getting the message “The member you have selected does not match the member in the password reset link”.
This is usually caused by an issue with the email address recorded on your account.
Please contact our team on 0800 228 9076 and we’ll be happy to check your details and help you regain access.
Can I use the same email address for multiple family members?
Yes. Multiple accounts can be linked to the same email address.
However, each account must have its own unique password. If you’re managing accounts for family members, please ensure a different password is created for each account.
My login details work on the website but not in the LED Leisure app.
Sometimes your device may store old login information following the recent login changes.
If you’re unable to sign in to the app but can access your account online, please uninstall and reinstall the app, then try signing in again using your email address and password.
Which email address should I use to log in?
Please use the email address registered on your membership account.
If you’re unsure which email address is linked to your account, or if you’ve recently changed your email address, please contact our team on 0800 228 9076 and we’ll be happy to help.
I’ve recently changed my email address. What should I do?
If your email address has changed, please contact us so we can update your account before you attempt to reset your password or log in.
Once your account has been updated, you’ll be able to set a password and access your account using your new email address.